Event Cancellation and Refund Policy

<Updated 4.06.2020>

Johns Hopkins University continues to actively monitor the global COVID-19 outbreak, with particular focus on the health and well-being of the university community. We are fortunate to have some of the world’s best experts in public health, infectious disease and emergency management not only to guide our university response, but to contribute to the national and global response effort. 
Because of this pandemic, all Johns Hopkins sponsored in-person events have been cancelled through June 30, 2020. All current registrants for upcoming events will receive an email regarding the processing of their refund, or information regarding the postponement. We apologize for any inconvenience this may cause you and appreciate your patience and understanding as we adapt as a community to these new circumstances. 
During this difficult and unprecedented moment, we also want to extend our best wishes for your family’s health and safety. We know that many of you may not only be personally impacted, but may also be engaged in mitigation, planning, and response efforts around the world. We are grateful. 
As this global pandemic evolves, we invite you to turn to the Johns Hopkins Coronavirus Resource Center for the most up to date information and insights from Johns Hopkins experts.

<Updated 3.9.2020>

The Johns Hopkins Alumni Association (JHAA) is unable to guarantee refunds for cancellations within one (1) week of the event. 

Given the evolving situation with COVID-19, we want to assure you that Johns Hopkins University is committed to the health and well-being of its community. Currently, the consensus among government agencies, and Johns Hopkins health experts, is that the general risk of exposure to COVID-19 is low in the United States. Nevertheless, we recognize that you may have questions and concerns. 

The Office of Alumni Relations (OAR) will work with you regarding your attendance at any OAR sponsored events, should any additional concerns arise due to COVID-19, and discuss refunds and cancellations as needed. Please contact Alumni Events with any questions. 

For up to date information from the university, please check the Johns Hopkins Coronavirus Resource Center.  

Paid Events
To receive a full refund, you must cancel at least five (5) business days prior to the event by contacting alumevents@jhu.edu or (800) 548-5481. Special circumstances will be taken into consideration. If you decide to not attend the event and would like the event cost to become a charitable contribution for tax purposes, you must notify JHAA in writing that you will not be attending the event and that you wish to contribute the event cost as a charitable deduction. This notification must be made prior to the event as retroactive refunds cannot be processed. 

Ticketed & Special Events (e.g., sporting, theater, museum tickets) 
All ticket sales are final - ticketed events are non-refundable. 
*Tickets should not be sold or transferred without JHAA approval

Cancellations by JHAA or Host (e.g., venue, stadium, speaker) 
The JHAA reserves the right to cancel an event due to low enrollment or other circumstances which would make the event non-viable. If the JHAA or host cancels an event, registrants will be offered a full refund. If an event is postponed, registrants will have the option to either receive a full refund or transfer registration to the same event at the new, future date. 

Office of Alumni Relations
(800) JHU-JHU1 (548-5481)

Hours: 8:30am - 5:00pm EST
Monday - Friday